How to use Virtual Nectar Yoga Studio via Marvelous
Nectar Yoga Studios’ new online platform, Virtual Nectar Yoga Studio, is hosted by Marvelous (formerly Namastream) and their software. We handle all account questions and billing. This is separate from Nectar Yoga Studios’ MindBody Online student portal, and billing is handled via a different payment processor. Both MindBody Online and Marvelous are integrated with Nectar Yoga’s website.
Access the library of classes via the ‘Practice Online’ tab. We recommend you bookmark or save the Marvelous address to your desktop or home screen for easy accessibility. Students can manage their own accounts on Marvelous. Once logged in, the ‘My Account – About’ page will store all contact info, password reset links, current product subscription, and billing info. It is also from the ‘My Account – Products’ page that students can access the content they have subscribed to by selecting ‘View Product’ and then ‘Included Content’.
Frequently Asked Questions
I have an NYS Studio Membership. Is the Virtual Nectar Yoga Studio included?
Online studio membership is currently included for free with Unlimited memberships. If you are an Unlimited member and did not receive your coupon code, please email firstname.lastname@example.org. Flex members may add online studio membership with a small additional monthly payment, and non-members may join our online studio for a nominal fee.
Is my username and password the same combination as it is for my MindBody Online?
No. These are separate platforms so you will need separate usernames and passwords.
I have a coupon code to use – where and how do I do that?
Before you enter your payment information, look for the header that says ‘Order Summary’ and you should see a link that says ‘I have a coupon code’. Click, enter your coupon code, and press ‘Check’. The amount should adjust to reflect coupon. Proceed by entering payment information and ‘Purchase Product.’
My coupon code doesn’t seem to be working – what should I do?
- Make sure you have set up a username and password.
- Try from a computer, not a phone or tablet.
- If on phone, turn WiFi off if you aren’t actually connected to a WiFi network you know
- Make sure you are using promo code on the correct product.
- Still not working? Email us!
I purchased my product but now I can’t find it. Where can I access my videos?
If you are logged in, go to ‘Products’ and under ‘My Products’ you’ll see your purchases. Click ‘View Product’ and then navigate to ‘Included Content’ to begin watching your videos.
Do I need to download videos?
Nope, they will only be streamed – similar to Netflix or other streaming services! Marvelous supports Chrome, Safari, Firefox and Internet Explorer. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything works smoothly.
I’m having problems with my videos – they are slow, keep closing, etc. What should I do?
If you are trying to play a video and it is continually buffering, try the following:
- Stop any other files from downloading.
- Close any websites that might be constantly updating.
- Close messaging apps that might be slowing your computer down.
- Close everything down and only have Marvelous open.
- If you are using Wifi, public hotspots may slow things down; try on your own network for better results.
- If this doesn’t work, please connect with Marvelous tech support directly at email@example.com.
How do I cancel my subscription?
We’d be sad to see you go, but you may cancel your VNYS by Marvelous subscription at any time from the ‘My Account’ page when you are logged in to Marvelous. Please email us at firstname.lastname@example.org if you need assistance. To cancel a PNY or BNY membership, please email us at email@example.com.
Please note, no refunds will be issued on any subscriptions.
Where I can send feedback or suggestion for online content?
We love feedback and welcome your suggestions for what you’d like to see us add online. Please email your thoughts to firstname.lastname@example.org.